Medical Transportation That Puts Members First

We understand how important it is to make sure your member is being transported by caring, compassionate experts. If a member cannot safely and securely get to their appointment, it not only impacts their health, but also the Health Plan. Secure™ is the answer.

We Do More.

Best-in-Class Service

Secure™ provides best-in-class transportation services, enabling your Members to get to their appointments safely, on time and with compassion. We go beyond door-to-door with our “through the door” approach, allowing personalized care for each Member that enters our vehicle. Through our Cause for Concern program, our team is dedicated and trained to monitor personal or living condition changes so that we can alert the Health Plan for intervention if necessary. We take care of everything and our people-first solutions give Members and Medical Providers peace of mind.

A leader in medical transportation:

  • Industry-leading certification program

  • Geotab™ Telematics Fleet Management System Real Time GPS and ECM Systems Monitoring

Healthcare Transportation Drives Positive Outcomes

Statistics show that lack of transportation is one of the leading factors in members not scheduling or attending care appointments. We know that preventative and routine care are key factors in maintaining not only the health of our members, but also the health of the nation. If we can ensure your members reach their doctor appointments, we have done our job. Let us help you improve your HEDIS scores.

Secure Is Here To Help

The Benefits of Choosing Secure™.

Secure™ is passionate about transportation and member care. We’re an experienced transportation company with over 40 years of industry-leading service to our clients.

With a nationwide fleet connected to our Customer Care Centers, we’re up to the task of providing a robust transportation network. Secure™ delivers services across the United States, and acts as a coordinator for our state and CMS-compliant partner fleet. Our partner fleet and drivers meet the highest standards for safety, member care and customer service. We organize and oversee everything from managing schedules, processing claims and acting as a single point of contact for our Health Plan Partners.

Fleet
Management

The Right Price

Want better healthcare outcomes at a reduced cost? We’ve got you covered! By arranging transportation for Members that need support, we prevent missed appointments which in turn leads to better health outcomes. Since we utilize both Partners and have our own fleet for service, we’re able to deliver the best value for medical transportation. We negotiate reasonable rates and pass savings on to Health Plans and Members to make the most of your budget.

Scheduling
Tools

Our Customer Care Center uses our proprietary software, IQ SM, where Case Managers, Care Coordinators and Members can access a self-service portal to schedule or modify rides. IQ SM is a comprehensive and easy scheduling management tool that allows trips to be scheduled in under a minute. The intuitive interface is easy to use and provides one-stop scheduling access. It can even access trip histories, manage future trip requests and schedule recurring appointments.

Members can also follow traditional scheduling, by calling our Customer Care Center 24 hours per day, 365 days per year and Health Care Providers can fax or email requests as well.

Customer Care Center

We take customer service seriously. Our Customer Care Center is open 24 hours a day and handles millions of calls each year. We seamlessly blend an excellent communications systems with critical information to provide the best service possible. From the moment you reach our Customer Care Center we are dedicated to making sure that you have a professional and compassionate experience.

Our services feature:

  • Database, utilization and client file management

  • Fail-safe backup systems

  • Multilingual and hearing-impaired services

  • Complete real-time and historic performance reports

  • Comprehensive scheduling, route optimization and dispatch

  • 24-hour availability, 365 days a year

  • Automated screening and processing

  • Intelligent call routing

  • Internet-enabled communications

  • Toll-free access

  • Subscription, reservation and on-demand requests

    • Medicaid, Medicare and Duals Programs

    • Managed Care Organizations (MCOs)

    • HMOs, PPOs, Point of Service and Fee for Service (FFS) Plans

    • State and County Governments

    • Departments of Aging

    • Hospitals and Health Care Systems

    • County Health and Human Service Departments

    • Program of All-inclusive Care for the Elderly (PACE)

    • 4-door Sedans

    • Minivans

    • Large Capacity Vans or Shuttle Services

    • Wheelchair Accessible Vans

    • Non-Emergent Ambulance Services

    • Commercial Flight Services

    • Mileage or Fuel Reimbursement

    • Mass Transit or Public Transportation Services

    • Meal Reimbursement

    • Lodging Reimbursement