Our Solutions.

  • Distinct Needs Deserve Distinct Solutions

    Secure™ Utilizes the Highest Quality Safety Equipment­­­

    You name it, we have it. And no need to worry if you’re not sure. We will find a transportation solution that works for you. Our diverse and reliable fleet features non-emergency medical vehicles, minivans, and much more. You have distinct needs that demand customized solutions. And that’s exactly what we provide—just for you.

  • We Love to Move People

    Our people are dedicated to getting you from Point A to Point B safely, on-time and with no hassle. Superior service is our standard and what satisfies us is exceeding the expectations of our clients. We set the bar high for our staff so they can provide you with superior service. Our driver training meets the highest standards required by law.

    Each Driver Must:

    Pass all required federal, state and local background checks

    Undergo a Department of Justice Background Check

    Undergo an FBI Background Check

    Undergo a National Sex Offenders Registry Screening

    Pass employment drug and alcohol screenings as allowed and required by law

    Meet all regulatory and credentialed requirements based on your location and type of business

  • The Journey Starts with Smart Technologies

    Our highest level of standards starts with our people. And it’s powered by an integrated set of technologies that results in an exceptional customer experience that can only be found here. IQ™ is Secure’s proprietary software solution that facilitates an end-to-end solution that touches all points of operation. We love to move people and Itineris empowers us on that journey.

  • Exceptional Service is not a Luxury, it’s our Calling

    Our drivers are trained to meet the highest standards required by law. Furthermore, they must meet the additional standards required by Secure, including On-road Safety, Defensive Driver, and Passenger Sensitivity Training. Our drivers are ready to complete their simple yet critical mission: to safely transport all passengers comfortably and on-time.

    Your uniformed driver and attendant is CPR and First Aid certified and thoroughly trained in the safe and comfortable handling of wheelchairs, stair chairs, hydraulic lifts and gurneys. Receptionists, customer service team members and account coordinators are available to manage your transportation needs 24 hours a day, seven days a week.

Our Proprietary Software Powers Your Decision Making and Transporation Outcomes:

PACE Trip Commander™

    • Make adjustments in real-time to your clinic schedule based upon knowing who is (and isn't) arriving at your PACE center and exactly when

    • Save money on overtime by right-size staffing & rescheduling clinic appointments

    • Know where your participants are while in transit to and from your center in real-time

    • Minimize the impact of no-shows, cancellations, and late arrivals with the PACE TripCommander •

    • Know if they are in the vehicle and what time they were picked up and are now scheduled to arrive •

    • Create peace of mind in knowing when each and every • participant are safely home at the end of the day •

    • Improve participant safety & security 

Why Am I Constantly Falling Short of Meeting My PACE Driver needs?

If you start recruiting for a new driver when the need arises you are already too late

  • It takes on average 75 to 90 days from the start of recruiting to the day a driver begins driving

    Why?

  • There are weeks to recruit and interview candidates

  • Finalists that need to go through credentialing and background checks

  • Candidates may need to give notice to their employer before starting

  • Training needs to take place before starting

  • You're growing. The average PACE center is adding 5 incremental participants per month.

  • You need to hire for future demand.

  • Attrition

PACE Recruit Oracle™

    • Attrition comes from multiple sources: quitting and termination

    • Currently the average annual attrition for the transportation industry is at an all-time high at 55% or over 4% per month

    • That means over half of your current driving staff won't be driving for you in 12 months' time

    • So - to meet your future needs you always need to be recruiting 75 to 90 days in advance.

  • We look at your average participant growth per month (either historical or future projected).

  • We then gather your historical participant attrition rates per month.

  • We set the time from first day of recruiting a driver until they start and average the days.

    • Proprietary software projects what your hiring needs are on a rolling go-forward 12 month basis, by month.

    • Then PACE RecruitOracle calculates how many drivers you need to recruit now to meet your future demand.

The Intelligent Scheduler™

    • Reduce waste through the optimal utilization of your vehicles

    • Lower your overtime costs with efficient scheduling of driver hours

    • Control your 1-hour violations

    • Increase Participant satisfaction by improving On-Time Performance

    • Instant feedback for trip status with live field data collection

    • Deliver the correct service levels for Ambulatory, and WC members

    • Schedule Personal Care Attendants (PCAs) along with members

    • Easily handle a mix of outside appointments along with center attendance

    • Smooth the chaos of handling same day add-ons, changes, and cancellations

    • Transport members in accordance with your center-specific business rules

    • Supports Live Dispatch for fast re-direction of trips, drivers and vehicles

IQ™ Software

 What is PACE TripCommander™?

It's a proprietary software developed by Secure™ that lets you see where individual participants are while in transit to and from your PACE center. It tracks each participant in real time so you can see:

  • When they were picked up

  • Where they currently are

  • What time they will arrive at your PACE center

Automated scheduling

Automated scheduling is the most requested feature when looking to improve PACE vehicle operations. Our Intelligent Scheduler was developed specifically for PACE from our decades long experience managing and providing transportation to PACE centers. The Intelligent Scheduler™ is one component of ltineris IQ™, the comprehensive platform for PACE NEMT solutions.

Here’s a Sampling of IQ™ Technology:

Reservations

  • Auto Scheduling

  • Dispatching

  • Invoicing

  • Quality Control

  • Issue Tracking

  • Audit Logging

  • Employee Management

  • Vehicle Management

  • Affiliate Management

  • Estimates

  • 834 Insurance Enrollment Tracking

  • 837 Medical Claim Production

  • Route Creation and Tracking

  • IQ™ Passenger™ Member Mobile App

  • Compliance Tracking

  • HIPAA Compliance

  • Historical Data Maintenance

  • IQ™ Mobile™
    Proprietary Mobile Driver Management System

  • IQ™ Online™
    Information dissemination portals for Clients and Affiliate management

  • Geotab™ Telematics Fleet Management System Real Time GPS and ECM Systems Monitoring

  • Advanced Call Center Telephony Systems

  • Digital portal for online verification and management of driver and vehicle credentialing